Frequently Asked Questions (FAQ)
Shopping Information
How much is shipping and how long will it take?
Free shipping. Orders are processed within 1–2 business days and usually arrive in 7–12 business days.
Which shipping carriers do you use?
We ship directly from our international warehouses outside the UK. Carriers may vary depending on the destination and the product. Every order includes a tracking number so you can follow the delivery. Average delivery time to the UK is 7–12 business days.
Do you ship internationally?
At the moment, we only ship within the United Kingdom.
How can I track my order?
As soon as your order is shipped, you’ll receive an email with your tracking number.
Payment Information
Which payment methods do you accept?
Mastercard, Visa, American Express, Apple Pay, Google Pay, PayPal.
In which currency will I be charged?
All payments are processed in British Pounds (GBP).
Is my payment secure?
Yes – all transactions are SSL-encrypted and processed via trusted gateways.
Why was my payment declined?
Please check your card details, available funds or contact your bank. If the issue persists, reach out to our support team.
Order Returns
What is your return policy?
You have 30 days to return eligible items in their original condition with tags and packaging.
Which items are non-returnable?
For hygiene and safety reasons, the following items cannot be returned: opened or used candles, diffusers, or home fragrances; custom-made or personalized décor items; and clearance or final-sale products (if stated at the time of purchase).
Who pays for return shipping?
If the item is defective or incorrect, return shipping is free. For change of mind (wrong size, not suitable, etc.), you cover the return shipping costs.
How long does it take to get a refund?
Refunds are processed within 7 business days after inspection of your return.
Can I exchange an item?
Yes, you can exchange for another size, colour or item by contacting our support team.
Have a question
If you couldn’t find the answer to your question in our FAQ, feel free to reach out to us. Simply click the button below to visit our Contact Us page, where you can leave us a message through the form or use one of the other available contact options.
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